Complaints and Appeals

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ISO 9001

Complaints policy

All complaints and stakeholder concerns received by BM TRADA are acknowledged, investigated, and actioned. BM TRADA shall use best endeavours to keep the complainant/informant informed of progress in evaluating the complaint/concern and shall communicate to the complainant/informant giving formal notice of the end of the complaint/concern handling process. The final communication will include a summary of the investigation, conclusion and any actions taken as a result.

All complaints/concerns shall be submitted in writing to;

BM TRADA RKCA Certifications Pvt. Ltd.
515, Tulsiani Chambers
Nariman Point
Mumbai

Email: isocertification@bmtradaindia.com

Disputes and appeals policy

All disputes and appeals received by BM TRADA are fully investigated.

Please submit all disputes and appeals in writing to;

BM TRADA RKCA Certifications Pvt. Ltd.
515, Tulsiani Chambers
Nariman Point
Mumbai

Email: isocertification@bmtradaindia.com

 

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